Refund policy

We accept returns up to 7 days after delivery,

The following reasons are covered under our policy:

• Damaged items 
• Late delivery or improper handling caused by the carrier, resulting in defrosted items or damage
• Missing items

The following reasons are not covered under our refund policy:

• Incorrect address provided or refusal of delivery when shipped 
• Late delivery due to incorrect address
• Inability to retrieve your order on the guaranteed delivery date, resulting in defrosted items or damage

In the event that your order arrives damaged in any way, please email us as soon as possible at khamill@westcoastselect.ca with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Cancellations

You may cancel your monthly subscription at any time prior to the next date of billing (25th of each month) by accessing your account or by emailing khamill@westcoastselect.ca. The cancellation request will be processed for the next scheduled bill date. You are responsible for all charges incurred with respect to any order processed prior to the cancellation of your subscription.